Privacy Policy
Bal and Surge Projects Pty Ltd
Last updated: 26 May 2026
Bal and Surge Projects Pty Ltd ACN 671 879 182 is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws.
This Privacy Policy explains how Bal and Surge Projects Pty Ltd collects, holds, uses, discloses, stores and protects personal information.
This Privacy Policy applies to Bal and Surge Projects Pty Ltd, its related entities, project vehicles, contractors, agents and authorised representatives involved in the delivery, marketing or sale of projects operated by or on behalf of Bal and Surge Projects Pty Ltd, including the Wallaroo Rise project website.
1. Who We Are
In this Privacy Policy, references to “Bal and Surge Projects,” “we,” “us” or “our” mean:
Bal and Surge Projects Pty Ltd
ACN: 671 879 182
Registered Office: Suite 4, Level 7, 40 City Road, Southbank VIC 3006
Bal and Surge Projects is involved in property development, project delivery, project marketing and related property services. This includes activities connected with residential land, townhome, housing, mixed-use or other property development projects promoted by Bal and Surge Projects, including Wallaroo Rise.
2. What Is Personal Information?
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.
Examples of personal information we may collect include:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Identification details, where legally required
- Property preferences
- Budget or price range
- Buyer type, such as owner occupier, investor, first-home buyer or downsizer
- Enquiry details
- Sales consultant notes
- Contract and settlement information
- Payment or transaction-related information
- Marketing preferences
- Website and digital interaction information
3. What Personal Information We Collect
The personal information we collect depends on how you interact with us.
3.1 Prospective Purchasers and Purchasers
If you enquire about, register interest in, reserve, purchase or settle a property in one of our projects, including Wallaroo Rise, we may collect:
- Name and contact details
- Residential address
- Property or lot preferences
- Preferred product type
- Price range or budget
- Buyer type
- Source of enquiry
- Preferred sales consultant or agent
- Details of inspections, appointments or communications
- Reservation, expression of interest or contract details
- Conveyancer, solicitor or representative details
- Finance, settlement or deposit-related information
- Identification information where required for legal, contractual or regulatory purposes
- Information required to manage the sale, contract administration and settlement process
3.2 Website Visitors and Online Enquiries
If you visit our website, register your interest, submit an enquiry form, download information, book an appointment or interact with digital advertising, we may collect:
- Name
- Email address
- Phone number
- Postcode or suburb
- Enquiry details
- Project or property interests
- Preferred method of contact
- Campaign source
- Device, browser and operating system information
- Pages viewed
- Time and date of visit
- Referring website or advertisement
- IP address
- Cookies, analytics and advertising interaction data
3.3 Suppliers, Consultants and Professional Advisers
If you are a supplier, contractor, consultant, agent, builder, financier, authority, service provider or professional adviser, we may collect:
- Name
- Business contact details
- Role or position
- Company details
- Services provided
- Payment or invoicing details
- Correspondence and project-related information
3.4 Job Applicants
If you apply for employment or contracting opportunities with us, we may collect:
- Resume
- Cover letter
- Contact details
- Employment history
- Qualifications
- Referee details
- Interview notes
- Other information relevant to recruitment
4. Sensitive Information
Sensitive information includes information about matters such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal record, health information and other categories defined under the Privacy Act.
We will only collect sensitive information where it is reasonably necessary for our functions or activities and:
- You have consented
- We are required or authorised by law
- It is necessary to establish, exercise or defend a legal claim
- Another permitted exception applies
Sensitive information will be used only for the purpose for which it was collected, a directly related secondary purpose, or another purpose permitted by law.
5. How We Collect Personal Information
We may collect personal information:
- Through our project websites, including the Wallaroo Rise website
- Through enquiry forms, registration forms and appointment booking tools
- In person at sales offices, display centres, events or meetings
- By telephone, SMS, email or written correspondence
- Through sales agents, consultants, builders or authorised representatives
- Through social media platforms
- Through digital advertising campaigns
- From conveyancers, solicitors, financiers, mortgage brokers or other representatives
- From government authorities, councils, land titles offices or regulators
- From publicly available sources
- Through cookies, analytics tools and advertising technologies
Where reasonable and practicable, we will collect personal information directly from you.
In some circumstances, we may receive information from third parties. Where this occurs, we will take reasonable steps to ensure you are aware of the collection where required.
6. Why We Collect, Hold, Use and Disclose Personal Information
We collect, hold, use and disclose personal information for purposes connected with our business, projects and services, including to:
- Respond to enquiries
- Provide information about Wallaroo Rise and other Bal and Surge Projects developments
- Manage registrations of interest
- Arrange inspections, appointments and sales consultations
- Assess purchaser interest and preferences
- Manage reservations, expressions of interest, contracts and settlements
- Verify identity where required
- Communicate with purchasers, prospective purchasers and their representatives
- Provide project updates
- Conduct sales, marketing, research and analysis
- Administer contracts and legal obligations
- Liaise with builders, consultants, authorities and professional advisers
- Process payments, deposits or transaction-related information
- Comply with legal, regulatory and contractual obligations
- Improve our websites, advertising, customer experience and project delivery
- Manage complaints, disputes and enquiries
- Recruit staff and contractors
- Protect our lawful interests
If you do not provide certain personal information, we may not be able to respond to your enquiry, provide project information, progress a purchase, complete a transaction or provide requested services.
7. Direct Marketing and Sales Communications
We may use your personal information to contact you about:
- Wallaroo Rise
- Other Bal and Surge Projects developments
- Project updates
- Property releases
- Events and open days
- Promotions, offers or opportunities
- Related property, construction, finance or settlement information
- Services provided by Bal and Surge Projects or selected third parties
We may contact you by email, telephone, SMS, digital advertising, social media or other communication channels, where permitted by law.
You may opt out of marketing communications at any time by:
- Using the unsubscribe link in an email
- Replying STOP to an SMS where available
- Contacting us using the details in this policy
- Advising us during a phone call that you no longer wish to receive marketing communications
Opting out of marketing communications will not prevent us from sending service-related, contractual, legal or settlement communications where required.
8. Cookies, Analytics and Advertising Technologies
Our websites, including the Wallaroo Rise website, may use cookies, pixels, tags, analytics tools and similar technologies.
These tools may collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Forms started or submitted
- Links clicked
- Referring website
- Advertising campaign source
- General location data
- Interaction with our digital advertising
We may use these technologies to:
- Improve website functionality
- Understand visitor behaviour
- Measure advertising performance
- Personalise website content
- Conduct remarketing or retargeting
- Improve customer experience
- Generate aggregated reporting and analytics
Our websites may also contain embedded content or third-party tools, such as maps, videos, virtual tours, social media plugins, enquiry forms, booking tools or analytics services. These third parties may collect information about your interaction with their content or services.
You can usually disable cookies through your browser settings, although this may limit some website functionality.
9. Who We May Disclose Personal Information To
We may disclose personal information to third parties where reasonably necessary for the purposes described in this policy, including:
- Related entities and project entities
- Sales agents, estate agents and authorised representatives
- Builders, consultants, engineers, surveyors and project consultants
- Conveyancers, solicitors and settlement agents
- Financiers, mortgage brokers and financial institutions, where relevant
- Marketing agencies and advertising providers
- CRM, email marketing, website hosting, data storage and IT service providers
- Analytics and digital advertising platforms
- Payment processors
- Professional advisers, including lawyers, accountants, auditors and insurers
- Government authorities, councils, land titles offices, revenue offices and regulators
- Dispute resolution bodies, courts and tribunals
- Contractors and service providers involved in project delivery
- Any person or organisation where you have consented to the disclosure
- Any person or organisation where required or authorised by law
We do not sell your personal information.
10. Cross-Border Disclosure
Some of our service providers may store, process or access personal information outside Australia, including providers of cloud storage, CRM systems, email marketing platforms, analytics tools, website hosting, IT support or digital advertising services.
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure appropriate privacy protections apply, unless an exception under the Privacy Act applies.
11. Government Identifiers
We will not use government-related identifiers, such as Medicare numbers, driver licence numbers or passport numbers, as our own internal identifiers unless permitted or required by law.
Where identification documents are collected for a transaction, compliance requirement or legal process, we will only use and disclose that information for the purpose for which it was collected, or as otherwise permitted by law.
12. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Password protection
- Access controls
- Secure cloud and IT systems
- Staff confidentiality obligations
- Restricted access to files and systems
- Anti-virus and malware protection
- Secure physical premises where applicable
- Staff training and internal processes
- Secure disposal or de-identification of information no longer required
13. Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Respond to enquiries
- Manage marketing preferences
- Administer purchaser relationships
- Manage contracts and settlements
- Comply with legal, accounting, tax and regulatory obligations
- Resolve disputes
- Maintain business records
When personal information is no longer required, we will take reasonable steps to destroy it or permanently de-identify it, unless we are required or permitted by law to retain it.
Certain project, purchaser, contract, accounting or legal records may need to be retained for a minimum period required by law or good business practice.
14. Access to and Correction of Personal Information
You may request access to personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.
To request access or correction, please contact us using the details in this policy.
We may need to verify your identity before responding to your request. We will respond within a reasonable period, generally within 30 days.
We will not charge a fee for making an access request, but we may charge a reasonable administrative fee for providing access to information, where permitted by law.
In some circumstances, we may refuse access or correction where permitted by law. If we do so, we will provide reasons where reasonable and practicable.
15. Maintaining the Quality of Personal Information
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date.
Please contact us if your personal information changes or if you believe the information we hold is inaccurate.
16. Notifiable Data Breaches
If we become aware of a data breach involving personal information, we will assess the incident in accordance with our legal obligations.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
17. Privacy Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We will take privacy complaints seriously and will respond within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The current version will be published on our website. The updated policy will apply from the date it is posted, unless otherwise stated.
19. Contact Details
If you have any questions, requests or complaints about this Privacy Policy or how we handle personal information, please contact:
Bal and Surge Projects Pty Ltd
ACN: 671 879 182
Registered Office: Suite 4, Level 7, 40 City Road, Southbank VIC 3006
Email: info@balsurge.com.au
Sales Partner Privacy Policy
Please also review the Privacy Policy of our sales partner: